Most customers worldwide are disappointed with the quality of their messaging and Internet services, according to the Nokia 2014 Acquisition and Retention Study Report.
A press statement by the mobile phone maker and Microsoft Corp. said the study took place during the second half of 2013 with 11,963 customers worldwide in countries with mature, in-transition, and emerging economies.
According to the Finland-based mobile phone manufacturer, 60% of respondents worldwide reported having experienced problems with mobile and application usage.
At the same time, 41% of respondents said an operator must offer excellent network quality even if such service would cost more.
Likewise, 75% of respondents said security is the operator's responsibility.
According to the survey 40% of respondents worldwide planned to switch providers within the next 12 months.
Countries with mature economies where the survey took place were Spain, Canada, Korea, and UK.
In-transition economy countries where the survey took place were Brazil and Russia while emerging economy countries where the survey took place were China, Kenya and Mexico.
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