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Non-IT issues often trigger ITSM drive, says CERN manager

Gaurav Sharma | May 21, 2014
Group Leader of services Reinoud Martens also feels IT enablement concept is beyond doubt

The IT industry veteran says looking at all process minutiae is a good starting point. "Certainly makes the latter stages of implementation less complicated from an IT standpoint.

"Furthermore, I am no longer an IT manager. Have been there, done it. I am business process manager, sounds much more holistic!"


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