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How to use Snapchat for digital marketing

Matt Kapko | March 16, 2016
Four agencies and an analyst discuss why Snapchat really is the next big thing in digital marketing - and how to make the most of it.

Four agencies and an analyst discuss why Snapchat really is the next big thing in digital marketing - and how to make the most of it.

Snapchat plays by its own rules. The video-centric social media app recently invaded mainstream consumer awareness, especially among people under the age of 35, by fusing its "disappearing" video with unique design, addictive content-delivery methods and a fresh twist on marketing.

During a private presentation with investors last week, Snapchat CEO Evan Spiegel said its users now view 8 billion videos a day, which is a fivefold increase from a year ago, according to Bloomberg. Snapchat also has more than 100 million users who spend an average of 25 to 30 minutes on the app each day. In contrast, Facebook has more than 1 billion daily active users, roughly 10 times as many as Snapchat. Yet the platforms are neck-and-neck on video views, with each reporting around 8 billion views a day.

Any service that runs parallel to Facebook on key engagement metrics is bound to attract marketers, and sure enough, marketing pros of all kinds are taking notice of Snapchat.

Snapchat real-time nature is compelling for marketers

Snapchat is reinventing social media and, as a result, it's also redefining how marketing can be used in more nebulous forums, according to David Berkowitz, CMO at creative and technology agency MRY. In less than five years, Snapchat created a platform that is "absolutely loved" by a massive core user base of predominantly teens and 20somethings, he says. That means Snapchat is "fully mainstream" today, but some marketers are still hesitant to embrace the service. "[Snapchat] is a leader in private social media, which was a hard concept for marketers to grasp initially, as the default for socially sharing content used to be public."

Snapchat's fleetingness and temporality are two of its most compelling marketing components, according to Rebecca Lieb, an industry analyst and advisor. "Messages on Snapchat demand to be looked at now and have an expiration date," she says. "I think there's an element of focus and concentration that Snapchat enjoys that other channels don't."

Snapchat's immediate focus also dovetails with the rise of real-time marketing, according to Rebecca. "There's just that crystallization of attention, and capturing attention in a multi-screen universe where we're all living in a virtual time square of media and messaging is very potent for marketers," she says. "Real-time attention is very important, and Snapchat is capitalizing on that."

Snapchat is different than other major social platforms, because it lets brands be more genuine without having to build digital identities for users to parse through, according to Ted Dhanik, CEO of digital-ad firm Engage:BDR. It may be more difficult to track engagement on Snapchat than on other channels, but the "lock it has on ad-weary millennial consumers is compelling," he says "There is more room to be real" and "it's quick to participate in, meaning that it slips easily into users' day-to-day activities."

 

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